SUPPORT

How can we help?

Browse common questions below, or send us an email and we'll get back to you within one business day.

mail
Email support

For bugs, account issues, or anything not answered below.

support@mysundry.app
FREQUENTLY ASKED
Receipts & Scanning
What types of receipts can Sundry scan? expand_more

Sundry can scan printed receipts, thermal paper receipts, and handwritten invoices. For best results, place the receipt on a flat, well-lit surface and keep the camera steady. The AI extracts merchant name, total, taxes, and date automatically.

Can I import receipts from Google Drive? expand_more

Yes. Connect your Google Drive account in Settings → Storage, and Sundry will let you browse your Drive and import receipt images or PDFs directly as expenses. Files added outside the app are deduplicated automatically.

How are receipt images stored? expand_more

Receipt images are compressed (max 1920 px, JPEG 80%) and stored in a private, owner-scoped bucket. No one else can access your files. You can download or delete any receipt at any time from the Receipt Detail screen.

Invoicing & Payments
How do I send an invoice? expand_more

Open the Income tab → Invoices → tap + → fill in client, line items, and due date. Sundry renders a branded PDF right on your phone, then you share it however you like — Messages, email, WhatsApp. Marking it shared moves the status from Draft → Sent.

What happens when an invoice becomes overdue? expand_more

Once an invoice's due date passes, Sundry flags it Overdue — it turns red in your Income list and surfaces on your Home to-dos. Send a reminder, or mark it paid once the money lands (Sundry can also match the deposit for you from a bank statement).

Can I attach expenses to an invoice? expand_more

Yes. Inside the Invoice Editor tap "Add Expense" to pull in any scanned receipt. You can apply a markup percentage — Sundry calculates the line total and rolls it into the invoice subtotal. The receipt photo is stored as supporting documentation.

How do I record payments and match bank deposits? expand_more

Two ways. Mark any invoice paid by hand, or upload a bank statement (Income → Bank): Sundry parses it with AI and suggests which invoice each deposit paid. Confirm the match and the invoice moves to Paid. Short payments resolve as a merchant fee or a partial, and deposits that don't tie to an invoice can be logged as direct income.

Quotes & Signatures
How do I collect a client signature? expand_more

Create a Quote (Invoicing → Quotes → +). Send it to your client or hand them your phone. They sign directly on-screen. Once signed and accepted, tap "Convert to Invoice" — all line items carry over automatically.

Tax & Reports
Which taxes does Sundry support? expand_more

Sundry calculates GST, HST, and PST from a shared table of Canadian and US rates — pick a preset once and it's copied into your business's tax rules, so you never type a rate by hand. Auto, manual, and exempt modes are all there per invoice.

How do I export a tax or P&L report? expand_more

Go to Reports → select a period → tap Export. Sundry generates a PDF summary you can share directly to your accountant or filing app. Reports include income, expenses by category, net profit, and taxes collected vs. paid.

Account & Billing
How do I sign in or create an account? expand_more

Sundry supports Sign in with Google, Sign in with Apple, and passwordless email magic-link. No password to remember. On iOS, Apple Sign-In is available alongside Google.

How do I delete my account and data? expand_more

Settings → Account → Delete account lays out exactly what would be removed — receipts, invoices, clients, and files. To have it done today, email support@mysundry.app and we permanently erase everything within 30 days. A self-serve one-tap delete is on the way.

What does Sundry cost? expand_more

Sundry is free while we're in early access — every feature, no card required. Paid Solo and Pro plans are coming, and you'll see the details in-app well before anything changes. Nothing starts charging without your say-so.

Still need help?

We're a small team and we read every email. Reach out and we'll get back to you within one business day.

mail support@mysundry.app